Notes/Domino 6 and 7 Forum : Trend Micro products -- They just work right.

We just spent the past two weeks evaluating Symantec, Sophos and Trend's enterprise antivirus suites to decide which one to choose since our NAI/McAfee license is soon to expire and we're definitely never going back to that product line.

The Symantec product for protecting NT/2K servers and Windows workstations failed to successfully do a "push" install to the workstations, only giving some generic error messages in the event log. The eval kit did not come with the correct piece to install on Domino 6 on AIX platform... only the Windows server version... even though I specifically asked the sales rep for AIX. I informed him of this and he said they'd overnight the correct piece to me. The overnighted the Windows product again. I could only form the opinion from this exercise that I was dealing with the 3 stooges, even though the sales rep himself and his boss up front were very understating and apologetic, but if their development and support folks behind the scenes don't have their act together, as was demonstrated to me, I simply cannot choose their product.

Sophos requires an additional 3rd party product called Sybari to handle Domino, and from their rep's explanation of how their system functions, the combo only really acts as a scanner on emails going thru the Domino's SMTP, and not the native Domino router... in essence only scanning emails coming in from the Internet gateway to interior network Domino Servers. That's not good enough for us. Also the Sophos virus data updates come once a month imbedded as a binary executable engine, with supplemental data-only updates in between monthly engine updates, but each set of those data-only updates is good only for the particular prior engine... sounds like a good way to end up with a nightmarish hell to support when you've got lots of workstations scattered about in many different NT domains, and some remote sites with very low bandwidth WAN connections back to the home office, and the propensity for not always being able to keep everything on a current monthly *large* executable update cycle in sync.

We got the Trend Micro "Neat Suite for Lotus" eval kit and popped the cdroms into the drive of our test machines. Click-click-click thru the setup program. Everything installed and worked, the updates come thru our Internet squid proxy server effortlessly. The push installer and updater for Windows client workstations worked seamlessly and perfectly the first time with no intervention needed from the end-use at the workstation. Installing the Domino "Scanmail" piece was a little troublesome. We don't have Domino installed into default-named directories... instead I've got them installed into custom filesystems/directory names on my AIX box. The Trend ScanMail installer script has some hard-coded paths in it, with some ability to override those paths with your custom ones, but it didn't work for me. But the script is just a unix shell script, so I edited it to set the paths to default to my wierd custom paths, re-ran it and it installed just fine then. Had to manually update the virus definitions since the auto-updater is crippled until you brand the installation with a registered key, but the product seems to work quite well and found all the test viruses I've thrown at it thus far. I'm liking this product line very much. It is, however, the most expensive one by far. A 500 user package deal is costing me just under $5k over the price of the other two vendor's offerings, but for a product suite that operates this smoothly, it's probably well worth the added cost.

Notes/Domino 6 and 7 Forum

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